In brief
Email is not working. SharePoint and Teams are working on and off. You don't need to contact IT. For urgent matters, use the phone or SMS.
Try The Hub for the latest updates. It may be slow or fail to load, so if it doesn't open, wait a few minutes and try again.
What's happening
We are currently experiencing a global outage that is affecting email, SharePoint and Teams across Vision Australia. Email is not available. SharePoint and Teams are still working intermittently, so they may load, drop out or run slowly. This is not an issue with our own systems, and it is affecting organisations around the world.
Our IT team is monitoring the situation and will share updates as soon as more information is available.
Affected services
- Email (Outlook) Status: Unavailable
- SharePoint (including The Hub) Status: Intermittent
- Microsoft Teams Status: Intermittent
What you can do
- You don't need to log a support ticket. The issue is already known.
- For anything urgent, please contact colleagues by phone or SMS.
- Keep supporting clients and customers using phone-based and offline processes where you can.
- Avoid repeatedly signing in and out. This won't fix the problem and may slow your recovery once services return.
- You can try SharePoint and Teams, but they may drop out. Save your work often and don't rely on them for anything time critical.
- Work on tasks that don't need email until it is restored.
What happens next
Emails sent to you during the outage should be delivered once email is restored. We'll post updates on The Hub - Home and let you know as soon as everything is back to normal.
Thank you for your patience and understanding.